Thank you for shopping at Store.Care4sugar. We are committed to providing you with high-quality products and exceptional customer service. If, for any reason, you are not entirely satisfied with your purchase, we offer a detailed and comprehensive Refunds and Return Policy to ensure your complete satisfaction.
1. Eligibility for Returns:
You may be eligible for a return under the following circumstances:
- The product is damaged or defective upon delivery.
- The product received is different from what you ordered.
- You experience an allergic reaction due to the product (subject to verification).
- The product has not exceeded the expiration date.
2. Initiation of Return:
To initiate a return, please follow these steps:
- Contact our Customer Support Team within 7 days of receiving the product.
- Provide a detailed description and, if possible, photographic evidence of the issue.
- Wait for our Customer Support Team to review your request and provide further instructions.
3. Return Conditions:
To be eligible for a return, the product must meet the following conditions:
- The product must be in its original packaging and unused.
- It should be in the same condition as you received it.
- All accessories and documentation originally included with the product should be returned.
4. Return Authorization:
Once our Customer Support Team reviews your return request and approves it, you will receive a Return Authorization (RA) number. Please include this RA number with the returned product as it helps us process your return more efficiently.
5. Return Shipping:
If the return is due to our error, such as a damaged or incorrect product, we will provide a pre-paid shipping label for the return. Simply print the label and affix it to the package. However, if the return is due to a change of mind or a non-defective product, you will be responsible for the return shipping costs.
6. Refunds Process:
Upon receiving the returned product, our team will inspect it to ensure it meets the return conditions. Once approved, we will initiate the refund process. The time it takes for the refund to appear in your account may vary depending on your original payment method and financial institution.
If you receive a defective or incorrect product and wish to exchange it for the correct item, please contact our Customer Support Team to arrange for an exchange. Exchanges will be made subject to product availability.
8. Non-Returnable Items:
The following items are non-returnable:
- Perishable goods (such as food items) unless they arrived damaged or expired.
- Personal care items for hygiene reasons.
- Gift cards or digital vouchers.
If you wish to cancel your order before it has been shipped, please contact our Customer Support Team immediately. Once the order is shipped, it will be subject to our standard Refunds and Return Policy.
10. Disputes and Resolution:
We strive to resolve any issues or disputes with our customers amicably and promptly. If you have any concerns, please contact our Customer Support Team, and we will do our best to find a satisfactory solution.
11. Policy Updates:
This Refunds and Return Policy is subject to change at any time without prior notice. For the most up-to-date information, please refer to the policy posted on Store.Care4sugar.
If you have any questions or need assistance with returns, please don’t hesitate to contact our Customer Support Team at [email protected]. We appreciate your trust in Store.Care4sugar, and we are dedicated to ensuring your shopping experience is a positive one.