At Care4Sugar, we are committed to protecting the privacy and confidentiality of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access our patient education website dedicated to patients and caregivers of Type 2 diabetes, as well as when you visit our online store section, Store.Care4Sugar, where we list products that are diabetes-friendly. Our goal is to empower individuals in managing their care through lifestyle guidance, diet planning, doctor’s appointments, diagnostics, coaching, and providing access to diabetes-friendly products for a better sugar-free life. By using our website and services, you consent to the terms of this Privacy Policy.
Information We Collect
- Personal Information: We may collect personal information that you voluntarily provide to us, such as your name, email address, contact number, mailing address, date of birth, and other relevant details. This information is collected when you register for an account, subscribe to our services, complete forms or surveys, or interact with our website. It may also be collected when you make a purchase from our online store.
- Health Information: As a patient education website, we may collect health-related information to provide personalized guidance and support for Type 2 diabetes management. This may include your medical history, current health condition, lifestyle preferences, dietary information, medications, and treatment plans. We only collect health information that you voluntarily provide or authorize us to access. We do not collect health information related to your purchases from the online store.
- Website Usage Information: When you visit or interact with our website or online store, we may automatically collect non-personal information about your usage patterns and preferences. This information may include your IP address, browser type, operating system, device information, referring URLs, pages visited, and the duration and timestamp of your visits. We may also use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and collect this information.
Use of Collected Information
- Personal Information: We may use the personal information we collect to provide you with our services, including lifestyle guidance, diet planning, appointment scheduling, diagnostics, coaching, and processing orders for products from our online store. We may also use this information to communicate with you, respond to your inquiries, send you important updates, and provide a personalized experience based on your preferences.
- Health Information: The health-related information we collect is used to personalize and enhance our services. We may use this information to provide tailored educational content, offer recommendations for diabetes management, track your progress, and improve the effectiveness of our guidance and coaching.
- Website Usage Information: We use non-personal information to analyze trends, track user activity, gather demographic information, and improve the performance, functionality, and user experience of our website and online store. This information helps us understand how users navigate our platforms, identify areas for improvement, and deliver relevant content.
Data Sharing and Disclosure
- Third-Party Service Providers: We may engage trusted third-party service providers to assist us in delivering our services, such as hosting our website, processing payments, analyzing data, and providing technical support. These providers may have access to your personal information but are strictly prohibited from using it for any other purpose. Health-related information related to your purchases from the online store is not shared with third-party service providers.
- Legal Requirements: We may disclose your personal information if required to do so by law or if we believe that such action is necessary to comply with legal obligations, protect our rights, prevent fraud or illegal activities, investigate potential violations, or enforce our Terms of Service.
- Consent and Authorization: We will obtain your consent or authorization before sharing your personal information with third parties for purposes other than those outlined in this Privacy Policy.
Data Security
We are committed to protecting the security of your personal information and employ reasonable measures to safeguard it. We use industry-standard security technologies and procedures to prevent unauthorized access, use, disclosure, alteration, or destruction of your information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities on our website and online store. Cookies are small text files that are stored on your device to enhance your browsing experience and provide personalized features. You can modify your browser settings to manage or disable cookies, but please note that certain features and functionalities of our platforms may be affected.
Children’s Privacy
Our website and online store are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child without parental consent, we will take immediate steps to delete it from our records.
Your Choices and Rights
- Access and Correction: You have the right to access, review, update, correct, or delete your personal information. You can do so by accessing your account settings or contacting us directly. We will make reasonable efforts to accommodate your request, subject to any legal or contractual restrictions.
- Opt-Out: You have the right to opt-out of receiving promotional communications from us. You can exercise this right by following the unsubscribe instructions provided in the communication or by contacting us directly. Please note that even if you opt-out of receiving promotional emails, we may still send you important administrative messages related to your account or our services.
- Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will delete or anonymize your information when it is no longer needed or upon your request, unless we are legally obligated to retain it.
Changes to this Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or industry standards. We will provide notice of any material changes by posting the updated policy on our website or by other means as required by applicable law. Your continued use of our website and services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or if you wish to exercise your rights, please contact us using the following information:
Phone: 011-2631-0122
Email: hello@care4sugar.com
Address: 73, St, 1, Ghaffar Manzil Extension, Okhla, New Delhi, 25
